Course questions? IMSA confusion? Tech hiccups? Start here — we’ve got you.
Before you bombard me with calls, texts, screenshots, smoke signals, or interpretive dance questions 😂 — skim this page first. Everything I normally send you before class, plus the answers to the most common IMSA, renewal, and tech questions, lives right here. Check here first, then reach out if you still need help!
Students can download their certificates right from their IMSA profile.
🌟 EVERYONE PLEASE READ 🌟
The first and most important part of your program is your ability to read and follow instructions. 🙂
🔐 IMSA'S NEW WEBSITE – NEW LOGIN
If you haven't logged in to your IMSA profile since June 1, 2026, please follow the steps below to access your Student Profile. 😊
1. Find Your IMSA ID: Go to IMSA's search page and search using ONLY your first initial and last name. DO NOT include your email or company in the search. 👉 Find My ID
2. Verify Your Information: Make sure the email address listed is current and save your IMSA ID — you'll need it. If your email needs to be updated, just let me know and I'll get it taken care of for you. 😊
3. Reset Your Password: Go to IMSA's Login page: 👉
IMSA Login
Select Forgot Password and IMSA's system will email you a link to reset your password.
🚨🚨🚨 UNDER NO CIRCUMSTANCES SHOULD YOU CREATE A NEW ACCOUNT WITH IMSA! 🚨🚨🚨
CONTACT US IF YOU CAN'T FIND YOUR ACCOUNT!
⚠️ IMPORTANT NOTE
Processing times for EVERYTHING with IMSA vary between 2 and 8 weeks.
You will NOT receive emails from IMSA regarding your results, certificates, or requests for additional information.
Everything will be posted directly to your IMSA profile, so it is YOUR RESPONSIBILITY to check your profile periodically for updates.
- All exam results post to: My Programs → IMSA Exam Results
- All official Certificates post to: My Certificates
Before Class
-
Identify your enrollment type:
Renewal • Exam • Retest
Not sure which one you are? Just email us. 😁 - Sign the Class Roster: 👉 Class Roster Form
- Student Guide download/print: 👉 Click here to access the Google Drive.
-
Follow ONLY the section that applies to you:
- 🔶 Renewal Students — Updating an existing IMSA certification
- ✅ Exam Students — Taking an exam for a new certification
- ⚠️ Retest Students — Retaking an exam you previously attempted
- Complete all required steps for your enrollment type by the end of Day 1.
Technology Requirements
- A functioning camera is required.
- A device with an integrated camera is strongly recommended. External cameras often cause problems.
- DO NOT use Firefox — it is not supported.
- Chrome is preferred. Edge and Safari are also supported.
- Turn off your pop-up blocker.
Virtual Students
- Programs begin at 8:30 AM Eastern Time, unless otherwise noted.
- Virtual programs use Google Meet.
- The seminar link activates approximately 10–15 minutes before class.
- If your meeting link doesn't work, copy and paste it as plain text directly into your browser's address bar.
In-Person Students
- Please bring your own device for testing when possible.
- Loaner laptops and tablets are available if needed.
- Classrooms are located in the business park area to the right.
- Please park politely — avoid parking directly in front of another business's main entrance.
🔶 RENEWAL STUDENT INSTRUCTIONS
You are a Renewal Student if you are updating an existing IMSA certification.
NO — you do not take an exam.
NO — you do not upload a Work Zone equivalent. 😊
🚨 CLICK HERE to Learn How to NOT Lose Your Certification 🚨
This part is YOUR responsibility!
About Phase Academy pays your renewal fee, but we cannot submit your Renewal Application for you.
You MUST complete and submit the Renewal Application located in the My Certificates section of your IMSA profile.
If you do not submit the application, IMSA will NOT renew your certification — even if you attended the renewal program and we paid the renewal fee.
We provide the instructions. We provide the tutorial. We remind you in class. We even put a giant warning on the Help Desk page. 😂
At some point, we have to hand the baton to you. 😁
About Phase Academy cannot be responsible for a certification that is not renewed because the required Renewal Application was not submitted.
👉 Moral of the story: SUBMIT. THE. APPLICATION. 😂
✔️ 1. Sign In for Attendance ONCE, on Day 1
✔️ 2. Complete Your Renewal Application
About Phase Academy pays the renewal fee on your behalf, but YOU must complete the renewal application in your IMSA profile.
✔️ 3. Certificate
Once IMSA finalizes your renewal, your certificate will be available for download from your IMSA profile. 😊
💡 IMPORTANT: Don't be an accidental donor. 😂 If you receive an email from IMSA requesting payment, forward it to me. 😁
✅ EXAM STUDENT INSTRUCTIONS
PLEASE, for the love of all things, READ YOUR INSTRUCTIONS IN THEIR ENTIRETY BEFORE emailing or texting us. 😁
Note: Please complete these steps by the end of your first day. Don't panic if you get stuck — we'll also go over everything in class. 🙂
⚠️ Work Zone Check — REQUIRED FOR ALL NEW LEVEL 1 CERTIFICATIONS
All new Level 1 certifications require an active IMSA Work Zone certification or approved Work Zone equivalent (FDOT Intermediate or higher Temporary Traffic Control or ATSSA Traffic Control Technician or higher).
If you are submitting a non-IMSA Work Zone equivalent, it must be uploaded to your IMSA profile by going to:
My Programs → Work Zone Equivalent → Click Here to Begin
Upload a PDF version of your certificate to help ensure it uploads properly.
1. Complete Your Certificate Application
In the My Programs section of your IMSA profile, use the Click Here to Add a New Certification Application button.
- Date of Exam
- Exam Type: Program for new certifications, Retake for retakes, and Challenge is rarely used.
- Employment History: Just the basics please — not a whole résumé. 😊
Don't forget to check the Declaration and Release box!
2. MISSING INFORMATION BUTTON
If you're attending more than one program, please complete a separate application for each program. If you don't, you will receive a Missing Information button.
If you see the Missing Information button, look directly underneath it. You will see a notice explaining what the system thinks is missing.
Complete the application it's asking you for. It doesn't hurt anything to have another application in the system, and it must be completed to access the exam site.
3. Review the Announcements on Your Exam Home Page
IMSA posts all rules, regulations, and announcements on your Exam Home page. It's your responsibility to review all of that information before you begin your exam.
IMSA uses a computerized proctoring system during your exam. Please follow all prompts and instructions provided through the exam system.
Make sure your camera is functioning and that you have completed all required setup before beginning.
4. After Your Exam
📌 Please do not contact the IMSA International office by phone or email regarding your exam results.
For exam-related inquiries, please contact your provider. Your provider (EVENTUALLY 😂) receives all exam reports and can provide further assistance.
Exam results are NOT immediate and typically take 2–8 weeks.
Any requests or additional information needed by IMSA will appear in the Notes column.
For example, Work Zone Prerequisite Not Met means you need to upload your FDOT TTC or ATSSA TTC certificate, or obtain an IMSA Work Zone certification.
To check your results:
My Programs → IMSA Exam Results
To download your certificate:
My Certification → Download Certificate
⚠️ RETEST STUDENT INSTRUCTIONS
You are a Retest Student if you previously attempted an IMSA exam and are returning to take the exam again.
You DO NOT need to complete all of the steps required for a brand-new Exam Student again.
Your primary job is to make sure you can access your profile and exam, complete your retest, and then tell IMSA that you're finished. 😊
🚨 AFTER YOUR RETEST — THIS IS IMPORTANT!
Once you complete your retest, you MUST notify IMSA at:
Tell them that you have completed your retest.
🚨 ⚠️ IF YOU DO NOT NOTIFY IMSA, YOUR EXAM WILL NOT BE GRADED. ⚠️ 🚨
Yes. Really. 😂 Do not finish your exam, close your laptop, wander happily into the sunset and forget this step. Send the email. 😁
❓ HELP DESK FAQs ❓
Click a question below to view the answer. 😊
👤 IMSA Account Help
How do I log in to my IMSA Profile?
If you haven't logged in to your IMSA profile since June 1, 2026, use IMSA's Find My ID page first.
Search using ONLY your first initial and last name — do not include your email or company.
Verify that the email shown is current and save your IMSA ID. If the email needs to be updated, contact us and we'll get it taken care of.
Then go to the IMSA Login page, select Forgot Password, and use the link IMSA emails you to reset your password.
🚨 UNDER NO CIRCUMSTANCES SHOULD YOU CREATE A NEW ACCOUNT WITH IMSA! 🚨
Contact us if you can't find your account.
What is my IMSA username?
Your username is your IMSA ID.
How do I find my IMSA ID?
Use IMSA's Find My ID page and search using ONLY your first initial and last name. Do not include your email or company.
Save your IMSA ID once you locate your profile. If the email listed is not current, contact us before attempting to create or use another account.
🚨 DO NOT CREATE A NEW IMSA ACCOUNT.
How do I reset my IMSA password?
Go to the IMSA Login page and select Forgot Password. IMSA will email a password-reset link to the email address associated with your profile.
If you cannot find your profile or the email address is wrong, contact us.
🚨 DO NOT CREATE A NEW IMSA ACCOUNT.
How do I update my email, address, phone, or company info?
Updating your information with About Phase Academy or IMSA can be done with an email to us.
📚 Courses & Access
How do I access my course after I register?
Your course access information is emailed to you shortly after registration.
If you cannot locate the email, check your Spam, Junk, or Promotions folders and search your inbox for About Phase Academy or the course title.
If you still cannot find it, contact us and we can resend your access details. 😊
Are the courses self-paced?
No. None of our programs are self-paced. All programs follow scheduled instruction, deadlines, and structured modules.
What does “Hybrid” mean on the IMSA website?
Hybrid is a mix of attendance types running concurrently. We have students in the classroom and attending virtually via Google Meet.
🧪 Exams & Proctoring
How long do I have access to my IMSA exam?
Students have a 12-hour access window on the second day of the program, from 12:00 PM to midnight.
Once you select Start, you have 3 hours to complete the exam.
Are IMSA exams open book?
No. IMSA exams are closed-book.
- No notes or manuals.
- No outside materials or extra screens.
- No outside assistance.
Is the exam proctored?
IMSA uses a computerized proctoring system for online exams.
Students should follow all prompts and instructions provided through the exam system, make sure their camera is functioning, and complete all required setup before beginning.
Students should also review all rules, regulations, and announcements posted on their Exam Home page before beginning the exam.
What should I know about the Integrity Advocate online exam rules?
IMSA posts the current exam rules, regulations, and announcements on the Exam Home page. It is the student's responsibility to review that information before beginning the exam.
Students should use a functioning camera. An integrated camera is strongly recommended because external cameras can cause problems.
- Firefox is NOT supported.
- Chrome is preferred. Edge and Safari are also supported.
- Turn off your pop-up blocker.
Follow all prompts and instructions provided by the computerized proctoring system.
📊 Results & Certificates
Where do I find my exam results?
Exam results are NOT immediate. Check your IMSA profile periodically because IMSA will not email you when results or requests for additional information are posted.
Results post to:
My Programs → IMSA Exam Results
Any requests or missing information from IMSA will appear in the Notes column.
When will I see my exam results?
Processing times with IMSA vary between 2 and 8 weeks.
You will not receive an email from IMSA when your results post.
Check:
My Programs → IMSA Exam Results
If IMSA needs additional information, it will appear in the Notes column.
For example, Work Zone Prerequisite Not Met means you need to upload an approved Work Zone equivalent or obtain the required IMSA Work Zone certification.
When will my certificate be available?
Processing times with IMSA vary between 2 and 8 weeks.
Official certificates post to My Certificates in your IMSA profile.
No hard copy is mailed, so check your profile periodically and download your certificate once IMSA has finalized it.
Who should I contact if my results or certificate seem delayed?
Please do not contact the IMSA International office by phone or email regarding exam results.
For exam-related questions, contact your provider. Your provider (EVENTUALLY 😂) receives the exam reports and can provide further assistance.
Remember that IMSA processing can take 2–8 weeks, and IMSA does not email you when results, certificates, or requests for additional information are posted.
Check your profile periodically.
🔄 Renewals & Credits
Which programs can be used for renewals?
Completing training directly related to the certification(s) being renewed is the best way to earn renewal hours.
You can attend any level within your given certification field and use those applicable hours toward renewal.
For instance, someone with a Signal Inspector or Signal Technician certification of ANY level can attend any of the following programs and use those hours toward renewal:
- APA Signals 101
- APA Signal Inspector 101
- IMSA Traffic Signal Technician 1
- IMSA Traffic Signal Technician 2 Field
- IMSA Traffic Signal Technician 3 Field
- IMSA Traffic Signal Inspector
No exam is required; just attend for the required hours and submit the applicable paperwork. 🙂
Do renewal students need to take an exam?
No. Renewal students do not take an exam and do not upload a Work Zone equivalent.
Renewal students DO need to complete and submit the Renewal Application in the My Certificates section of their IMSA profile.
About Phase Academy pays the renewal fee, but we cannot submit the Renewal Application for the student.
🚨 If the application is not submitted, IMSA will NOT renew the certification — even if the student attended the renewal program and the fee was paid.
About Phase Academy cannot be responsible for a certification that is not renewed because the required Renewal Application was not submitted.
👉 Moral of the story: SUBMIT. THE. APPLICATION. 😂
How long do renewals take?
Processing times with IMSA vary between 2 and 8 weeks.
Students must complete their Renewal Application in the My Certificates section of their IMSA profile.
Once IMSA finalizes the renewal, the certificate will be available in the IMSA profile.
💡 Don't be an accidental donor. 😂 About Phase Academy pays the renewal fee on your behalf. If IMSA sends you a payment request, forward it to us rather than paying it yourself.
⚠️ Retest Students
What do I need to do if I am a Retest Student?
You are a Retest Student if you previously attempted an IMSA exam and are returning to take the exam again.
You DO NOT need to complete all of the steps required for a brand-new Exam Student again.
Make sure you can access your IMSA profile and exam, complete your retest, and then notify IMSA that you are finished.
After completing your retest, you MUST email:
🚨 IF YOU DO NOT NOTIFY IMSA, YOUR EXAM WILL NOT BE GRADED.
Send the email. 😁
🎟️ Promo Codes & Careers
My promo code isn't working. What do I do?
Please confirm:
- The promo code has not expired.
- You entered it exactly as provided.
- It applies to the course you're purchasing.
If it still does not work, contact us before completing checkout.
Does About Phase Academy offer job placement?
There is no formal guaranteed placement.
The Phase 226 Initiative offers:
- Pre-screened Prospects
- Shadowing opportunities
- Structured training paths
The goal is to help bridge the gap between training and employment.